JPMorgan Chase Careers 2015 – Team Member

Job Description
• Candidate must ensure sound understanding of the Standard Operating Procedure.
• Analyze cases and apply resolutions methods as per SOP guidelines.
• Manage case inventory & ageing as per pending guidelines.
• He / She must refer and transfer complex issues/inquiries to Subject matter expert & Team Leader.
• Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turn around time
• Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency.
• Take active participation in PMR, Q-board, team huddle and also identify areas for process improvement
• Complete the assigned trainings in time

Qualifications
Candidate must be Graduates in Commerce (Preferred) or Graduate in any stream
Freshers / Trainees with 0 – 2 years work experience may apply for this post.

Basic :
• Oral & written communication skills
• Adaptability to change
• Aptitude for research & analysis
• Attention to detail
• Ability to work as a team

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer,

Job Location: Karnataka, Bangalore, East Prestige Technology Park / 86855
Organization : Consumer & Community Banking
Schedule : Full-time

Find more details on JPMorgan Chase Careers 2015 – Team Member (Research & Analysis)
https://jpmchase.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=2141483